Job description:
- Acting as the focal point of communication between the Orthopedics medical team and the patients.
- Responsible for scheduling appointments effectively and managing conflicts if any.
- Responsible for creating and updating patients’ electronic health records.
- Managing custody, circulation, control, retention and secure disposal of confidential information.
- Arranging for local as well as international travel & stay arrangements in a timely, cost effective and appropriate manner.
- Responsible for admission and discharge process.
- OP to IP Conversion.
- Conversions through triggered messages / Op to IP / retaining LAMA / OP to Diagnostic.
- Contribution in conversion percentage and revenue.
- Preparation of minutes of the meetings, proposal and presentations including Data Analysis and Research with MIS reporting.
- Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mails as necessary.
- Provide superior customer service to all patients.
