Job description:
- Answers incoming Calls & Emails of patients in a professional and courteous manner, Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing being raised via call, E-mail & through official Website as well any other digital source, Assist patient by informing the procedure to be followed to proceed further, Monitor automated systems for placing collect calls and intervene for a callers needing assistance, To give priority to emergency call and to co-ordinate with the concern person / respective department for the same, Review and follow-up on patient accounts in a timely manner, Enter and update correct patient data into the computer data bases, To be involved in quality Assurance / Quality control activities, To perform all the jobs as may be assigned, Participation in Continuous Quality Improvement, Comply with company policy and procedures and pertinent laws or regulations
