Job description:
- Any Bachelors degree preferred.
- Min 5+ years of experience in healthcare, hospitality, aviation, or customer service leadership
- Strong customer service, leadership, and conflict-resolution skills
- Ability to remain calm in high-stress situations; proficient in Microsoft Office and hospital systems
Key Responsibilities:
- Greet and assist patients and visitors; manage lobby flow, wayfinding, and check-in support
- Supervise, schedule, and train lobby staff, greeters, and volunteers
- Address concerns, complaints, and special needs; support service recovery efforts
- Maintain lobby cleanliness, comfort, and functionality
- Coordinate with security to enforce visitor policies, infection control, and safety procedures
- Respond to emergencies, code situations, or disruptive behavior
- Communicate delays, policy changes, and hospital updates to visitors
- Coordinate patient escorts, transportation, and special accommodations
- Maintain logs, incident reports, and lobby performance metrics
- Participate in patient experience and quality improvement initiatives
