Job description:
- Ensures that the department's mission and vision reflect and support the mission and vision of the hospital
- Ensures that the department is customer-focused and responsive to the needs of the American Hospital Dubai.
- Ensures that the department meets all set objectives within the relevant timescales.
- Provides leadership and promotes a proactive and motivated department of appropriately skilled staff who are committed to delivering a consistent and high-quality service to both patients and healthcare users.
- Oversees the annual department operational and capital budgets.
- Ensures that all department functions comply with the Joint Commission International Accreditation (JCIA) and hospital quality standards.
- Contributes to the development and implementation of strategy and action plans that support the effective management and delivery of clinical information.
- Selects and recruits appropriate staff as required; to ensure an efficient service.
- Develops and updates staff job descriptions.
- Oversees the staff scheduling and vacation planning.
- Ensures staff participation in hospital orientation and attendance at all hospital-required in-services.
- Ensures that department-specific orientation and training is provided to all new staff of all grades tailored to the individual and relevant to their area of work.
- Organises training and orientation, as and when required, for any new equipment/ software installed or new processes introduced.
- Develops, maintains, and revises the departmental orientation and competency program.
- Takes action, as required, concerning staff discipline, grievances, poor performance, and sickness as per the American Hospital Dubai's policies.
- Ensures the standardization and quality of all patient records and interdepartmental forms.
- Oversees the coordination of and minute-taking for the Health Information Management (HIM) Committee in conjunction with the Medical Chair.
- Attends and supports, as the Health Information Management (HIM) Representative, other hospital committees as invited.
- Maintains a comprehensive and up-to-date knowledge of Joint Commission International Accreditation (JCIA) especially those standards relevant to the Management of Information processes, requirements, revisions, and surveys.
- Directs the accurate compilation and appropriate usage of department workload statistics.
- Ensures that all patient medical records, whether paper or electronic format, comply with Joint Commission International Accreditation (JCIA), Dubai Health Authority (DHA), and hospital standards; supporting patient information that is legible, accurate, and timely.
- Manages the incomplete records process and reports results, such as deficiency rates, to the appropriate departments and committees.
- Ensures the accuracy, timeliness, and quality of all transcribed medical documents.
- Ensures that the release of patient information complies with the patient’s Rights and Responsibilities, Dubai Health Authority (DHA) and UAE's legal requirements, and American Hospital Dubai's policies.
- Ensures that all patient-related information is retained for the specified timescale; and is archived and disposed of in compliance with the Dubai Health Authority (DHA) and UAE's legal requirements.
- Facilitates the provision of medical record copies and vital statistics to the Dubai Health Authority (DHA) as per requirements.
- Supports and participates in external audits as required.
