Job description:
- 5-10 years of experience in a similar role within the travel & tourism industry.
- Strong knowledge of hospitality management principles and practices.
- Excellent communication skills with ability to handle diverse client needs effectively.
- Proven track record in managing teams and prioritizing tasks efficiently.
Key Responsibilities:
- Manage daily operations of the front office, ensuring smooth check-in/check-out processes for guests.
- Coordinate with housekeeping staff to ensure rooms are cleaned and prepared for occupancy.
- Handle guest complaints and resolve issues promptly to maintain high levels of customer satisfaction.
- Supervise front desk staff, providing guidance on hotel policies and procedures.
