Job description:
Supports the American Hospital Dubai's mission and vision statement. Makes all pertinent information available as to the different packages American Hospital Dubai has to offer. Provides the support necessary to ensure the registration process, pre-admission and admission, in a manner that exceeds both internal and external customer needs and expectations. Ensures smooth patient flow and optimizes clinic function. Documents, reports, develops and plans to improve the quality of patient care.
PROFESSIONAL EXPERIENCE:
- Minimum of two (2) to three (3) years of experience as a Patient Relations staff is preferred.
- Excellent English and Arabic verbal/written communication skills.
- Basic computer literacy.
- Exposure to/experience with customer service principles.
- Exposure to/experience with Continuous Quality Improvement (CQI) or Joint Commission International Accreditation (JCIA) principles.
